What You’ll Do
As an Onboarding Specialist, you will be the primary contact for onboarding customers, guiding them through our onboarding process. You’ll manage multiple projects, ensuring smooth customer progression and configuring their initial setup while providing essential support during onboarding. Additionally, you'll escalate technical issues, offer cross-functional feedback, and ensure a seamless transition to Support teams.
Duties and Responsibilities Include:
- Serve as the primary onboarding contact, collaborating with customers to understand their specific needs and objectives.
- Manage multiple onboarding's guiding customers through the Super Dispatch onboarding process, providing clear instructions, ensuring customer progression and internal tracking.
- Lead the configuring of the platform, implementing the appropriate integrations, and getting users and/or companies utilizing the system.
- Conduct training sessions to educate customers on our platform's features and functionality.
- Reinforce the utilization of the Super Dispatch solution using best practices and standards whenever possible.
- Ensure timely and successful onboarding by proactively addressing any challenges or issues with an emphasis on time to value.
- Collaborate with internal stakeholders, including product managers and support teams, to deliver solutions that meet customer needs. This includes escalating technical issues to management and the appropriate teams.
- Drive change and support change management in customer behaviors to onboard customers to the platform quickly
- Be an ambassador for the Super Dispatch company and product and convey confidence in our offering and the expected outcomes.
Who You Are:
You are adaptable and thrive in a fast-paced environment, confidently wearing many hats to onboard a variety of clients efficiently. You act with urgency, making thoughtful decisions that balance company, customer, and employee needs. Detail-oriented and highly organized, you ensure nothing slips through the cracks. With high emotional intelligence, you’re friendly, approachable, and patient—always willing to answer the same question with a smile. You proactively solve problems, continuously learn, have excellent communication skills, and uplift those around you to drive success for Super Dispatch and its customers.
Qualifications include:
- Proven experience (3-5 years) in a customer-facing role, preferably in customer onboarding, implementation, project management, or customer experience.
- Exceptional communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
- Experience with SaaS or tech companies in the automotive or logistics industries, particularly in high-growth environments.
- Excellent problem-solving and analytical skills, with the ability to assess customer needs and provide effective solutions.
- Familiarity with software implementation processes and project management methodologies and tools.
- Experience working in Salesforce is desirable.
- Detail-oriented with excellent organizational and multitasking abilities.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Be adaptable and willing to experiment/learn as we develop new products and processes.
- Ability to thrive in a fast-paced and dynamic environment.
- Tech-savvy and familiar with APIs and technical integrations to support customer integration and automation.
Bonus Points
- Previous experience working in a remote-first company.