About the role:

Super Dispatch is looking for an experienced DevOps Engineer who understands both infrastructure and software development, and can improve the both by using the industry’s best practices and standards.

Responsibilities:

  • Closely collaborate with Engineering/Product teams to improve the development and release processes by removing bottlenecks and challenges
  • Own the cloud infrastructure of the Super Dispatch platform: its maintainability, scalability, and reliability
  • Design and implement solutions that effectively utilize the compute and storage resources without performance degradation
  • Keep the platform and infrastructure secure by applying the best security standards
  • Improve observability across products and teams to continously improve the platform performance
  • Document new and existing knowledge, communicate experiments and experience to other departments and teams

Candidate Experience:

  • 2+ years of experience with Cloud Infrastructure on GCP (or AWS) for a medium to large sized company
  • Familiar and has experience with containerization environments (Kubernetes/Docker)
  • Proficient with Linux: can write bash scripts, has experience with networking, cron jobs, user management, and understands basic security principles
  • Can manage large Kubernetes clusters powering microservice-oriented architectures
  • Has experience with IaC (infrastructure as code) frameworks and configuration management tools such as Terraform
  • Has deep knowledge of at least one programming language, e.g. Python, Golang, etc.
  • Has experience in observability platforms like Datadog, New Relic, EFK.
  • Can lead cross-team technical engineering initiatives around infrastructure automation, cloud efficiency, and adopting best practices

Candidate Profile:

  • Thoughtful problem-solving: For you, problem-solving starts with a clear and accurate understanding of the context. You can decompose tricky problems and work towards a clean solution, by yourself or with teammates. You're comfortable asking for help when you get stuck.
  • Infrastructure expertise: You have experience in scaling production software to support rapid growth, monitoring production systems, and managing resource constraints.
  • Working in production: You have experience debugging systems in production. You appreciate the skill and challenge of replacing production components with minimal user disruption. You are able to be on an on-call rotation.
  • Pragmatic and business-oriented: You care about business impact and prioritize projects accordingly. You're not just going after cool stuff—you understand the balance between craft, speed, and the bottom line.
  • Not ideological about technology: To you, technologies and programming languages are about tradeoffs. You may be opinionated, but you're not ideological and can learn new technologies as you go.
  • Excellent communication, interpersonal, and organizational skills - you are a great writer, speaker, and listener. You can communicate technical concepts to both technical and non-technical audiences.
  • Team player - you have a collaborative mindset and the ability to build positive relationships with individuals across the organization.
  • Open and positive - you have the willingness to learn and are open to criticism and new ideas.
  • Proactive - you act without being told what to do and regularly bring new ideas and perspectives.
  • Highly motivated - you are a self-starter with a strong work ethic.
  • Flexibility - you adjust quickly to changing priorities and conditions, you respond positively to complexity and change.
  • Sense of urgency - you thrive in a fast-paced, get-it-done environment.
  • Bonus points for: certificates in related fields (Cloud Computing, Infrastructure, CI/CD).

Growth Plan:

Within 1 month, you’ll…

  • Graduate from Super Dispatch’s company-wide new employee onboarding program. You’ll get caught up with who we are, how we work, and what we're building.
  • Understand the full functionality of Super Dispatch products, as well as the greater auto transportation industry and competitive landscape.
  • Have knowledge on how applications run on the cloud, how the performance is measured, how development and deployments are managed.
  • Build a roadmap for upcoming improvements and initiatives, start implementing it.

Within 3 months, you’ll…

  • Start measuring and improving the deployment process; remove bottlenecks and challenges with the teams so they can deploy any time they want to.
  • Experiment with IaC (infrastructure as code) frameworks, start describing the infrastructure using one of them.
  • Implement key metrics for the application and infrastructure performance monitoring.

Within 6 months, you’ll…

  • Start expanding your involvement and work with different teams on their challenges and improvements.
  • Integrate the best DevOps practices into the development process.

Within 12 months, you’ll…

  • Keep improving the DevOps culture at the company.
  • Reach the high performance in the deployment process and running applications on the cloud.
  • Leverage tools, applications, and services used by Engineering on the infrastructure.